Client Operations Analyst

About the role

The Client Operations Analyst ensures timely and high‑quality execution of Client Due Diligence (CDD), Know Your Customer (KYC) processes, periodic reviews, and project‑related activities for a designated region. Working within the global Client Excellence Team, the analyst supports onboarding and review activities in line with group policies, local regulations, and internal service standards.

Key responsibilities

• Execute CDD and KYC processes for new client onboarding, periodic reviews, and trigger events.
• Manage work queues across three Americas offices, meeting agreed SLAs and quality standards.
• Perform customer due diligence, including identification and verification of clients and related parties.
• Complete periodic and event‑driven reviews according to regulatory and internal policy requirements.
• Ensure all activities comply with AML/KYC policies, procedures, and regulatory expectations.

Required profile

• Strong attention to detail and ability to prioritize tasks effectively.
• Excellent collaboration skills with internal and external stakeholders.
• Capability to maintain a robust control environment while supporting continuous process improvement.

Required skills

What we offer

• Competitive salary.
• Globally hybrid working model with flexible hours.
• Fully funded private pension plan after probation.
• Private medical insurance with catastrophe cover, fully paid by the company.
• Employee recognition program and spot bonuses.