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Skills
Experience
Office Administrator & Head of Online/Corporate Marketing
Wash Drycleaners
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Oversaw daily office operations to ensure an efficient working environment. Developed and implemented online marketing strategies that increased brand visibility and customer acquisition. Managed corporate client relationships, maintaining service standards and contract compliance. Analyzed market trends and customer feedback to optimise service delivery and promotional campaigns. Handled administrative records, inventory management and inter‑departmental communication.
Customer Care & Sales
Divine Salon
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Managed customer service operations, creating a welcoming environment for staff and clients for over one year. Performed record keeping, set business objectives and conducted performance analysis. Utilised data‑driven decision‑making to improve service quality and sales outcomes.
Managerial Role
Trillionaire Spa and Holistic Centre
2023-01 -
Led a team in a managerial capacity, fostering teamwork, unity and a positive work environment. Implemented mechanisms to boost worker motivation, morale and performance standards, contributing to improved service delivery.
Assistant Manager & Beauty Advisor
Easton Pharmacy & Elvis Parlour
2022-01 -
Served as Assistant Manager focusing on profit maximisation, resource utilisation and staff discipline. Trained employees on customer service skills and ethical conduct, reducing misunderstandings. Acted as Beauty Advisor and Sales Marketing Team Leader, driving production through targeted outreach and achieving sales targets.
Languages
English
fluent
Kiswahili
fluent
Last updated: 2 months ago