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12 years of experience
Skills
Télévente B2B
Télévente B2C
Closing commercial
Gestion des objections
Pipeline CRM
Outils VoIP
Prospection à froid
Script de vente
Analyse des besoins
Tarification sur mesure
Gestion de la relation client
Fidélisation
Rétention clientèle
Analyse macro‑économique
Pack Office
Education
MBA Marketing & Publicité, ESG Paris (2011); Master Marketing International, ICD Paris (2008); Licence Management Distribution, ICD Paris/Lille 2 (2006)
Languages
fr
ar
en
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Last updated: 1 month ago