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5 years of experience

Skills

Customer Service Guest Relations Food & Beverage Service Table Service POS Operations Cash & Card Payments M-Pesa Payments Upselling Menu Knowledge Complaint Resolution Teamwork Multitasking Time Management Communication Active Listening

Experience

Hostess / Waitress

Cedars Restaurant

2025-10 -

Welcomes and acknowledges guests warmly, escorts them to tables, and presents menus while ensuring comfort. Takes food and beverage orders, operates the POS system, and processes cash, card and M‑Pay payments. Promotes daily specials and upsells menu items to increase sales. Maintains table settings, dining area cleanliness, and handles customer complaints professionally. Provides continuous guest monitoring and feedback collection to improve service quality.

Shop Attendant

Mocha Shop

2025-08 - 2025-09

Greeted customers warmly and assisted them in product selection, using strong product knowledge to drive sales. Maintained attractive product displays, ensured shelves were stocked, and kept the shop environment clean and organized. Communicated customer feedback and product concerns to the team. Utilized effective communication and upselling techniques to enhance customer satisfaction and increase revenue.

Waitress

Bourbon Lounge

2021-09 - 2022-09

Welcomed guests, escorted them to tables, and presented menus with detailed dish explanations. Accurately took orders and entered them into the POS system, promoting daily specials and employing upselling techniques. Served food and beverages promptly, maintained table cleanliness, and processed payments accurately. Collaborated with colleagues to ensure smooth daily operations and delivered courteous, efficient service.

Languages

English

fluent

Swahili

fluent

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Last updated: 4 hours ago