Junior Salesforce Support Agent

About the role

We are looking for a motivated and detail‑oriented Junior Salesforce Support Agent to join our team in Mauritius. The role ensures users have a seamless experience with our Salesforce platform.

Key responsibilities

• Provide first‑level functional and technical support to internal users regarding their Salesforce related queries.
• Troubleshoot and resolve user‑reported problems related to Salesforce functionality, data, and integrations.
• Maintain support requests in our case management system, ensuring timely and effective resolution.
• Assist in creating and updating documentation for Salesforce processes and support procedures.
• Collaborate with senior support agents and developers to escalate and resolve complex issues.
• Conduct basic training sessions for users on Salesforce functionalities.
• Participate in testing new Salesforce features and updates before deployment.
• Participate and contribute in team meetings.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Salesforce platform and CRM concepts.
• 1‑2 years of Salesforce experience.
• Strong problem‑solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Ability to learn new technologies quickly.
• Salesforce certifications (e.g., Administrator, App Builder) are a plus.

Required skills

• Salesforce
• CRM