Soft Skills Development Manager

About the role

The Soft Skills Development Manager is responsible for mapping, assessing and developing employees’ behavioural and interpersonal competencies across the organisation. This role supports team cohesion, managerial effectiveness and the ability to adapt to business transformation through structured learning programmes and data‑driven assessment.

Key responsibilities

• Define and continuously evolve a soft‑skills competency framework aligned with strategic priorities.
• Design and deploy assessment tools such as psychometric tests, structured interviews and 360° feedback.
• Analyse assessment results and provide actionable development recommendations at individual, team and organisational levels.
• Create blended learning pathways (workshops, coaching, e‑learning, action‑learning groups) tailored to managers, team leaders and employees.
• Support managers in adopting a manager‑as‑coach approach and facilitate leadership development programmes.
• Define KPIs to measure programme effectiveness and use data, learner feedback and business outcomes for continuous improvement.
• Collaborate with HR Business Partners, operational managers and L&D teams to ensure governance and alignment.

Required profile

• Proven experience in designing and implementing soft‑skills development programmes.
• Strong background in competency mapping, assessment design and learning pathway creation.
• Ability to analyse data, define performance indicators and drive continuous improvement.
• Excellent collaboration skills with HR, managers and external learning providers.

Required skills