Customer Support Specialist

About the role

The Customer Support Specialist will handle day‑to‑day customer service tasks, acting as the primary point of contact for inquiries related to orders, returns, and shipping. You will work closely with internal teams to ensure timely resolutions and maintain accurate records of all interactions.

Key responsibilities

• Respond to customer inquiries about order modifications, returns, and shipping issues, providing tailored solutions.
• Manage customer expectations and coordinate resolutions across logistics, sales, and other departments.
• Maintain detailed records of interactions and follow‑up actions in the company’s system.
• Explain product features, order status, and return policies clearly to customers.
• Apply past experience and judgment to resolve dynamic and evolving customer issues.

Required profile

• Strong verbal and written communication skills.
• Ability to work collaboratively with cross‑functional teams.
• Excellent problem‑solving and decision‑making abilities.
• Attention to detail and accurate record‑keeping.

Required skills

What we offer

• Inclusive, diverse workplace committed to equal opportunity.
• Opportunities for career growth within a global organization of 14,000+ associates.
• Supportive learning experiences to develop new skills.