IT Support Engineer – Global IT Team

About the role

TMGM is looking for an IT Support Engineer to join its global IT support team. You will provide technical assistance to employees across multiple locations, ensuring the smooth operation of hardware, software, and network infrastructure. This role offers exposure to cutting‑edge technologies within the financial services sector.

Key responsibilities

• Install and configure computer hardware, software and networking systems.
• Troubleshoot hardware and software issues both remotely and on‑site.
• Maintain and monitor systems, including backups and security measures.
• Apply patches and upgrades to keep all assets up‑to‑date.
• Provide end‑user support via phone, ticketing system, or in person.
• Create and maintain technical documentation such as user manuals and troubleshooting guides.
• Collaborate with other IT team members to develop and implement new technology solutions.
• Stay current with industry trends and emerging technologies.

Required profile

• Minimum 2 years of experience in a similar IT support role.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours when needed.

Required skills

• Microsoft Windows
• Microsoft Office Suite
• Microsoft 365
• Microsoft Azure
• Atlassian Jira
• Atlassian Confluence
• Networking concepts (TCP/IP, DNS, DHCP)