Senior Capability Development Analyst

About the role

As a Senior Capability Development Analyst you will partner with operational teams, subject‑matter experts and key stakeholders to build capability across the business. You will design, deliver and continuously improve learning and development initiatives that drive operational excellence, enhance performance and support high‑quality client outcomes.

Key responsibilities

• Design, develop and maintain operational training materials, learning pathways, procedural documentation and knowledge resources aligned with business objectives, policies and regulatory requirements.
• Collaborate with Learning & Development, Client Excellence and subject‑matter experts to deliver engaging learning solutions and enhance the Learning Academy Framework.
• Deliver classroom, virtual and on‑the‑job training programmes for new and existing employees, supporting ongoing development of operational knowledge and capabilities.
• Assess training effectiveness through evaluations, quality reviews and performance outcomes, recommending coaching, retraining and development initiatives where required.
• Analyse quality assurance findings, operational issues, customer feedback and compliance trends to identify capability gaps, root causes and improvement opportunities.
• Translate operational insights into targeted learning, coaching and continuous‑improvement initiatives.

Required profile

• Senior‑level experience in capability development, learning and development, or operational training.
• Proven ability to work closely with operational teams, subject‑matter experts and stakeholders.
• Strong analytical skills to interpret quality, compliance and feedback data.

Required skills

What we offer

• Competitive salary
• Hybrid working model with flexible hours
• Private pension plan fully paid after probation
• Private medical insurance with catastrophe cover
• Employee recognition program and spot bonuses