Technical Support Engineer

About the role

We are looking for a Technical Support Engineer to join Hikvision’s global team. The role focuses on delivering technical assistance for ELV security solutions, ensuring smooth project implementation and customer satisfaction.

Key responsibilities

• Provide on‑site and remote technical support to clients, troubleshoot and resolve issues during project rollout.
• Develop and execute test procedures to validate system performance.
• Communicate with customers to explain product details, capture requirements, and answer technical questions.
• Deliver training sessions and create documentation covering installation, configuration and troubleshooting.
• Participate in quality control activities, report problems, and suggest process improvements.

Required profile

• Bachelor’s degree in Engineering (preferably from a Mauritian university).
• Minimum 2 years experience as an ELV support engineer.
• Familiarity with CCTV, access‑control and intercom systems.
• Security‑manufacturer certified training preferred; CCNA certification a plus.
• Strong logical thinking, ability to locate technical issues and propose solutions.
• Excellent written and spoken English; French is an advantage.

Required skills

• CCTV systems
• Access‑control systems
• Intercom systems
• ELV (low‑voltage) integration
• Network troubleshooting (CCNA level)
• Test procedure development