Coordinator, Disputes Resolution

About the role

As a Coordinator in the Disputes Resolution team at Checkout.com, you will gain hands‑on experience handling chargebacks and supporting merchants. Working closely with senior analysts, you will learn the fundamentals of dispute management and contribute to improving our processes in a fast‑moving fintech environment.

Key responsibilities

• Learn and apply chargeback handling procedures, card‑scheme rules, and internal processes under senior guidance.
• Assist in processing dispute cases in line with established guidelines.
• Communicate case statuses to internal teams and escalate complex issues as required.
• Compile data for basic reports and tracking requests.
• Support merchant experience by helping resolve disputes efficiently.
• Identify workflow improvement opportunities and contribute to team efficiency.

Required profile

• Entry‑level candidate with a strong interest in the payments industry.
• Analytical mindset and attention to detail.
• Effective written and verbal communication skills.
• Ability to follow guidelines and work collaboratively in a team.

Required skills

What we offer

• Opportunity to develop expertise in fintech and dispute management.
• Fast‑paced environment with real ownership from day one.
• Supportive culture that encourages growth and inclusion.