Credit & Collection Officer

About the role

The Credit & Collection Officer monitors outstanding receivables, ensures timely collection of payments, and supports healthy cash flow while maintaining positive customer relationships and complying with company credit policies.

Key responsibilities

• Send copies of invoices and statements of account to customers.
• Load invoices and statements onto customer portals.
• Run dunning reports on the finance ERP and follow up on unallocated payments.
• Attend to customer queries and process refunds for over‑payments.
• Manage disputes and direct‑debit payments from customers.
• Update KPI dashboards and maintain customer master data in Salesforce.
• Allocate customer payments in SAP S/4HANA.
• Prepare debtors reports, including provisions for bad debts and dunning analysis.

Required profile

• Degree in Accounting or ACCA Level 1 with at least 3 years of relevant experience.
• Strong business acumen, analytical and problem‑solving abilities.
• Excellent written and spoken English communication skills.
• Proven ability to work independently, under pressure and with a proactive attitude.
• Adaptability to change and continuous learning mindset.

Required skills

• Experience with global ERP systems (e.g., SAP S/4HANA).
• Proficiency in Salesforce for customer data management.
• Advanced Microsoft Office skills.

What we offer

• Comprehensive leave package from day 1 (annual, study, parental, compassionate, etc.).
• Eligibility for seniority leave after three years.
• Medical insurance and other employee benefits.