Analyst I, Fraud & Disputes Monitoring

About the role

An Analyst I within the Risk Monitoring Team is responsible for executing day‑to‑day operations based on relevant policies and processes, specifically handling fraud and dispute cases to support risk assessment and monitoring of our global e‑commerce merchants’ portfolio.

Key responsibilities

• Demonstrate a proficient understanding of acquiring risks and maintain an in‑depth working knowledge of card schemes’ rules.
• Perform background checks on merchants, leveraging internal tools and external resources to assess merchants’ businesses.
• Identify risky business practices by merchants and present appropriate mitigations using a risk‑based approach.
• Create and communicate reports to relevant stakeholders on any risk concerns regarding merchants.
• Conduct analysis and investigation on any merchant’s suspected fraudulent transactions using multiple resources.
• Suggest innovative ideas and feedback to enhance processes and infrastructure, striving for continuous improvement in acquiring risk monitoring operations.

Required profile

• Bachelor’s degree, preferably in Risk, Management, Finance, Business, Mathematics, Economics or equivalent, with a minimum of 1 year of experience in similar roles.
• Focused on structured processes, consistently striving for a streamlined approach to drive efficiency in acquiring risk monitoring operations.
• Skilled at working collaboratively and communicating effectively, positively influencing team members across various departments.
• Capable of adjusting to rapid‑paced and agile settings, prepared to operate within demanding timelines and schedules.
• Proficient in English (additional fluency in French is a plus).
• Knowledge or experience in the payment processing industry, financial services, or e‑commerce is beneficial.
• Demonstrates acute attention to detail.