Operations Centre Engineer I

About the role

Join Checkout.com’s Global Operations Centre as an Operations Centre Engineer I. You will proactively monitor a hybrid cloud and on‑premise environment, prevent incidents, and contribute to automation that keeps the platform running at peak performance.

Key responsibilities

• Serve as first responder for alerts, analysing and troubleshooting issues across AWS and Cisco infrastructure.
• Own incident resolution, collaborating with senior engineers to prevent recurrence.
• Contribute to Infrastructure‑as‑Code practices using Terraform to automate deployments and responses.
• Work closely with Engineering, Security and Application Support teams to resolve service‑impacting events.
• Maintain and improve ITSM processes to meet SLA standards and communicate updates to stakeholders.

Required profile

• Degree in IT, Computer Science, Engineering or related field (preferred).
• 1‑2 years experience in Systems, Network, Security or NOC roles (fresh graduates welcome).
• Strong curiosity, collaborative attitude and ability to work under pressure.
• Willingness to work a 24/7 shift rotation including weekends and public holidays.

Required skills

• AWS (hands‑on experience or certification).
• Cisco networking environment.
• Terraform and Infrastructure‑as‑Code.
• Monitoring tools such as Datadog, Grafana, Prometheus, Nagios.
• Troubleshooting Windows and macOS operating systems.