Court Supervisor – Full Time

About the role

Momentum Leisure is hiring a full-time Court Supervisor for its upcoming entertainment park at Bagatelle Mall, which will serve children and young people. The role leads the Court Monitor team in delivering a safe, fun and engaging guest experience through the efficient day-to-day operation of all activity areas. It is a shift/roster position, with weekend and public holiday work essential.

Key responsibilities

• Supervise the day-to-day operation of all activity areas so they stay safe, clean and ready for guests
• Lead, coach and support Court Monitors during each shift, keeping service and safety standards consistent
• Prepare, manage and communicate the weekly roster for part-time Court Monitors, allocate them to zones and rotate responsibilities
• Monitor guest flow and make operational decisions to maximise capacity and minimise waiting times
• Carry out opening, operational and closing checks of areas and equipment, and maintain high housekeeping standards
• Ensure health and safety procedures and park rules are followed, and act as lead responder for incidents, providing first aid, documenting incidents and informing management
• Deliver exceptional guest service, coach and give feedback to Court Monitors, and assist in the induction and training of new staff
• Support the Duty Manager with guest concerns and operational issues, and act as Company Ambassador leading the local community engagement programme

Required profile

• At least 2 years' experience in a leisure, hospitality or entertainment environment, including supervising teams in a fast-paced, customer-facing operation
• Communication skills, calm under pressure, energetic and detail-oriented
• Passion for customer service
• Experience working with children and young people is an advantage