Customer Service Administrator

About the role

L'Artigiano is seeking a Customer Service Administrator to ensure smooth delivery of products and services, handling invoicing, customer data, and cross‑department coordination. The ideal candidate is organised, proactive and thrives in a fast‑paced environment where accuracy and customer satisfaction are essential.

Key responsibilities

• Prepare, review and issue customer invoices accurately and on time.
• Handle customer queries related to invoices, orders and deliveries.
• Maintain accurate customer records, KYC documentation and databases.
• Support onboarding of new customers and coordinate approvals with Finance.
• Monitor accounts, flag overdue invoices and follow up.
• Coordinate with Sales, Finance, Logistics and Operations to resolve issues.
• Ensure orders and records are maintained in Navision/Danea.
• Assist with customer satisfaction surveys, reporting and process improvement.

Required profile

• Minimum 1 year experience in sales or customer service administration.
• Higher School Certificate or equivalent; business administration studies a plus.
• Strong attention to detail, numerical accuracy and a customer‑focused attitude.
• Ability to coordinate across departments and manage multiple priorities.

Required skills

• Microsoft Office proficiency.
• Experience with CRM or business systems.
• Knowledge of Navision or Danea ERP platforms.