CX Specialist

About the role

AB InBev is looking for a CX Specialist to execute PTP tickets within SLA, provide resolution information, and ensure smooth communication between internal teams and suppliers. The role supports the CX Lead and STP Experts with day‑to‑day payment queries.

Key responsibilities

• Handle queries from internal and external stakeholders.
• Work on tickets submitted through the ServiceNow (SNOW) portal for payment queries.
• Monitor and manage minimum ageing tickets.
• Support payment‑related queries, P&B processes, and VIM queries.
• Perform dunning verifications and operate dunning robots.
• Track and report on payment issues, analyzing patterns per supplier or supplier category.
• Participate in routine category calls and SBN query calls related to payment issues.
• Ensure compliance with invoicing policies, maintain audit trails, and retain records as required.

Required profile

• Undergraduate degree in management, procurement, commercial or equivalent.
• Good understanding of ERP systems such as SAP, SRM or Ariba.
• Strong analytical skills and proficiency with Microsoft Office.
• Effective communication skills with the ability to convey information clearly and timely.
• Collaborative mindset and ability to execute tasks with discipline and urgency.

Required skills

• SAP
• SRM
• Ariba
• Microsoft Office
• ServiceNow (SNOW) portal