Duty Manager – Night Operations

About the role

The Duty Manager will ensure smooth, secure, and efficient hotel operations during night hours. You will lead the night team, maintain service excellence, and act as the primary point of contact for guests and emergencies.

Key responsibilities

• Maintain team discipline, coach staff, and report issues to management/HR.
• Oversee shift handovers, ensure staff presence, and manage night reception duties.
• Handle guest check‑in/check‑out, early arrivals, late departures, and VIP escort.
• Resolve guest complaints, gather feedback, and ensure a welcoming experience.
• Supervise security, respond to emergencies, and conduct nightly hotel inspections.
• Verify arrivals, departures, billing details, and approve billing adjustments.
• Maintain housekeeping standards and ensure compliance with quality, safety, and hygiene standards.

Required profile

• Degree or Diploma in Hospitality Management, Business Administration or equivalent.
• Minimum 5 years front‑office experience, including at least 3 years in a supervisory role.
• Fluent in English and French; additional language is a plus.

Required skills

• Proficiency with hotel management systems such as Opera, Micros, and Win HMS.

What we offer

• Medical insurance with 50% company contribution.
• 24‑hour personal accident cover up to Rs 100,000.
• Pension scheme with company contributions.
• Company doctor services, performance bonus, and extensive employee discounts.
• Annual and sick leave accrual from day one, birthday leave, and career development opportunities.