E-Commerce Operations Executive

About the role

The brand is looking for a dynamic, detail-oriented and proactive E-Commerce Operations Executive to support and optimise the daily operations of its e-commerce platform. The role covers product catalogue accuracy, online merchandising, campaign execution, website quality control and customer experience on a Magento-based platform, combining e-commerce operations, technical coordination, analytical thinking and commercial awareness.

Key responsibilities

• Manage the product catalogue, categories, pricing, specifications, attributes and content, keeping it accurate, complete and consistent with the ERP and inventory systems
• Coordinate product launches, new arrivals, stock updates and promotional offers, and run regular catalogue audits
• Create, schedule, test and publish banners, landing pages, campaigns and offers, ensuring they work on desktop and mobile
• Optimise product visibility, category merchandising, cross-selling and upselling
• Monitor website performance, raise and follow up support tickets, liaise with developers and IT teams, and test the checkout, payments and customer journey
• Track KPIs such as traffic, conversion rate, abandoned carts and sales, and recommend improvements
• Support SEO best practices and use AI-powered tools to improve productivity and operations
• Work with Marketing, IT, Customer Service, Warehouse and Buying teams on stock, fulfilment and project issues

Required profile

• Degree or diploma in IT, e-commerce, digital marketing, business information systems or a related field
• Experience with e-commerce platforms, preferably Magento
• Familiarity with CMS platforms, product management systems and digital merchandising
• Experience in retail, consumer electronics or omnichannel business is an advantage
• Organised, proactive, analytical and able to work under pressure and meet deadlines

Required skills

• Magento administration preferred
• Microsoft Excel and Google Sheets
• E-commerce reporting and analytics tools
• Basic HTML is an advantage

What we offer

• Part of one of Mauritius' leading retail and e-commerce businesses
• A fast-growing, evolving digital retail environment
• Exposure to e-commerce innovation, AI-powered tools and digital transformation projects