Field Service Engineer - Technical Service & Sales Support (Mauritius)

About the role

A leading supplier of analytical laboratory solutions across Africa, represented by its client, is seeking an experienced Field Service Engineer based in Mauritius. The role combines technical service support for laboratory instruments with sales and customer engagement activities. It involves regular travel, including overnight and multi-day trips, and is open to candidates who can join immediately or within a short notice period.

Key responsibilities

• Install, configure and commission analytical instruments, hardware and software, including laboratory data systems and instrument control software, and deliver operator training.
• Diagnose and repair faults, carry out preventive maintenance per service agreements, escalate complex issues and provide onsite and remote support.
• Perform calibration, qualification and performance verification, including IQ/OQ, and maintain audit-ready compliance documentation.
• Train operators and support customers in maximising instrument performance, building strong customer relationships.
• Support pre-sales with technical advice and demonstrations, recommend products and upgrades, prepare quotations and tenders, and promote service agreements and renewals.
• Maintain service reports, inventory records and asset tracking, and share market insights with commercial teams.

Required profile

• Diploma or degree in Chemistry, Analytical Chemistry, Biochemistry, Instrumentation, Electronics or a related scientific or technical discipline.
• At least 3 years of hands-on experience servicing and supporting analytical laboratory instrumentation.
• Experience with several of the listed technologies (AAS, ICP-OES, ICP-MS, UV-Vis, FTIR, TOC, GC, GC-MS, HPLC, LC-MS, Dissolution Systems).
• Demonstrated ability to support technical sales and customer-facing activities; previous combined field service and sales experience preferred.
• Valid driver's licence and passport; French is an advantage.

Required skills

• Spectroscopy, chromatography, mass spectrometry, dissolution testing and TOC technologies.
• Knowledge of instrument software, laboratory data systems, networking and PC configuration.
• Microsoft Office and CRM/service management systems.
• Preferred: manufacturer product training, service certifications, chromatography and LIMS experience, and exposure to ISO 17025, GLP and GMP environments.