Guest Relations Officer (German Speaking)

About the role

We are looking for a Guest Relations Officer who speaks German to join our team at Heritage Awali. The successful candidate will deliver exceptional guest service, ensuring a welcoming and personalized experience for all visitors.

Key responsibilities

• Welcome guests, manage seamless check‑in and check‑out processes, and escort them to their rooms.
• Conduct personalized hotel tours and provide detailed information on room amenities, facilities, and equipment.
• Handle guest inquiries, telephone communications, and complaints promptly, coordinating with relevant department heads for resolution.
• Gather and record guest feedback, maintain preference records, and identify upselling opportunities.
• Coordinate weddings, special events, and other guest celebrations to ensure exceptional experiences.
• Participate in training programs, implement acquired knowledge, and keep management informed of any unusual matters.
• Prepare and distribute daily event schedules and operational updates to relevant departments.

Required profile

• Minimum two years of experience in a hospitality or guest relations role.
• Fluent in English, French, and German.
• Excellent communication and customer service abilities.

Required skills