Guest Service Agent

About the role

The Guest Service Agent ensures a smooth check‑in experience and provides efficient, friendly service throughout a guest’s stay. You will welcome visitors in an elegant manner, direct them appropriately, and maintain high standards of customer service in a luxury resort setting.

Key responsibilities

• Prepare all materials for reservations, arrivals, in‑house stays, requests, and departures.
• Organise guest reservations, arrivals, requests, stays and departures, and follow up on any issues.
• Handle customer requests quickly and effectively, ensuring guest satisfaction.
• Check registration cards for completeness and update guest history files with new information.
• Record special events (birthdays, weddings, anniversaries) and inform relevant departments for appropriate actions.
• Participate in weddings/honeymoons reservation coordination and ensure room assignments are made two days before arrival.

Required profile

• Middle or secondary education plus relevant training or certificates.
• Minimum of 1 year experience in the hotel industry, preferably in a top luxury resort.

Required skills

• Telephone skills
• Verbal communication
• Professionalism
• Customer focus
• Excellent organisational skills
• Multitasking and time‑management
• Fluency in English and another language (written and verbal)
• Knowledge of a third language is a plus