Guest Service Supervisor

About the role

Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated Guest Service Supervisor to lead front‑of‑house operations and ensure exceptional guest experiences.

Key responsibilities

• Oversee and coordinate daily guest service operations, ensuring smooth check‑ins, check‑outs, and overall guest satisfaction.
• Lead, motivate, and train the guest service team to deliver outstanding customer service.
• Resolve guest complaints and concerns promptly and professionally.
• Manage guest inquiries and requests, providing accurate information about hotel services and local attractions.
• Collaborate with other departments to ensure seamless guest experiences across all touchpoints.
• Monitor and maintain cleanliness and presentation standards in all guest‑facing areas.
• Assist in developing and implementing guest service policies and procedures.
• Prepare reports on guest feedback, occupancy rates, and other relevant metrics.
• Ensure compliance with all health and safety regulations.
• Participate in continuous improvement initiatives to enhance guest satisfaction and operational efficiency.

Required profile

• Proven experience (2‑3 years minimum) in guest services or a related hospitality role.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Fluency in English; additional languages are advantageous.
• Proficient problem‑solving abilities and attention to detail.
• In‑depth knowledge of the hospitality industry and luxury guest service standards.
• Experience with hotel management software and booking systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Bachelor’s degree in Hospitality Management or a related field is preferred.
• Previous experience in a luxury hotel or resort setting is highly desirable.
• Demonstrated track record in achieving high levels of guest satisfaction.
• Strong organisational skills and ability to multitask in a fast‑paced environment.
• Adaptability and resilience in handling challenging situations.