ICT Support Team Leader

About the role

Be the reporting line of all ICT officers in Africa and coordinate and manage ICT activities in African sites. Perform and assist ICT administrative and technical duties. Perform follow‑up of all support‑related KPIs and activities for the Group.

Key responsibilities

• Perform server administrative and network administration tasks, including troubleshooting and reporting to service providers.
• Train users, explain technical concepts to non‑technical staff and improve their efficiency with IT equipment and software.
• Lead, coach and develop the Africa‑based IT Support team, planning daily tasks and ensuring KPI compliance.
• Manage ICT inventory, procurement and disposal in collaboration with Finance and Procurement teams.
• Monitor equipment health, conduct regular updates, backups and document health‑check procedures.
• Produce job aids, document incidents and contribute to the ICT knowledge base.

Required profile

• Degree in Information Technology or equivalent.
• At least 8 years of ICT support experience, including server management and Office 365 administration.
• Proven team‑management experience.
• Customer‑service oriented mindset.

Required skills

• Server management
• Office 365 administration
• TCP/IP networking
• DNS configuration
• DHCP configuration

What we offer

• Permanent contract with a competitive salary and extra‑legal benefits.
• Human‑sized, internationally‑oriented company encouraging autonomy and team spirit.
• Opportunities to work with experienced, passionate colleagues in a family‑owned business.
• Extensive training program and chance to take initiative and develop the function.
• Challenging career growth within a growing organization.