IT Help Desk Support (L1/L2) – Global Team

About the role

We are seeking a proactive, customer‑focused IT Help Desk Support professional to join our global IT team in Mauritius. You will provide Level 1 and Level 2 technical assistance to users across multiple regions, ensuring smooth operation of IT services and supporting information‑security initiatives.

Key responsibilities

• Deliver L1/L2 support and resolve service‑desk tickets within agreed service levels.
• Support Microsoft 365, VPN, Single Sign‑On, endpoint security solutions, and user account administration.
• Configure, deploy and maintain laptops, desktops, mobile devices and peripherals.
• Assist with employee onboarding/offboarding, including provisioning, access management and equipment setup.
• Monitor systems, perform routine checks, and help with software updates and patch management.
• Maintain IT asset inventories and lifecycle records.
• Support ISO 27001 controls, internal audits and security initiatives.
• Participate in incident, change and vendor management processes.
• Contribute to process improvements and keep technical documentation up to date.

Required profile

• Diploma or degree in Information Technology, Computer Science or related field.
• 1–3 years of experience in an IT Help Desk, Support or Operations role.
• Excellent customer service, communication and troubleshooting abilities.
• Ability to prioritize tasks, work independently and collaborate with global teams.

Required skills

• Windows operating system support
• macOS support
• Microsoft 365 administration
• VPN configuration and troubleshooting
• Single Sign‑On (SSO) solutions
• Endpoint security solutions
• User account administration
• Laptop, desktop and mobile device deployment
• IT asset inventory management
• ISO 27001 information‑security controls
• IT Service Management (ITSM) ticketing systems
• Basic networking knowledge