IT Support Engineer

About the role

TMGM is looking for an IT Support Engineer to join its global IT support team. You will provide technical assistance to employees across multiple locations, ensuring the smooth operation of hardware, software, and network infrastructure.

Key responsibilities

• Install and configure computer hardware, software, and networking systems.
• Troubleshoot hardware and software issues both remotely and on‑site.
• Maintain and monitor systems, including backups and security solutions.
• Keep all hardware and software up‑to‑date with patches and upgrades.
• Provide end‑user support via phone, ticketing system, or in person.
• Create and maintain technical documentation such as user manuals and troubleshooting guides.
• Collaborate with IT team members to develop and implement new technology solutions.
• Stay current with emerging IT trends and technologies.

Required profile

• Minimum 2 years of experience in a similar IT support role.
• Strong problem‑solving abilities and excellent communication skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours when needed.

Required skills

• Microsoft Windows operating system.
• Microsoft Office Suite.
• Microsoft 365 and Azure cloud services.
• Atlassian Jira and Confluence.
• Fundamental networking concepts (TCP/IP, DNS, DHCP).