Junior Pension Administrator

About the role

The Junior Pension Administrator will support the pension administration team in delivering accurate, compliant pension services. You will act as a reliable point of contact for members, advisers and third‑party partners, ensuring a high‑quality customer experience.

Key responsibilities

• Process member requests following company checklists and procedures.
• Update and maintain member records in the company system, ensuring data accuracy.
• Monitor pension‑related mailboxes (valuations, pensions, etc.) and handle incoming communications.
• Provide timely responses to queries from members, advisers, and third parties.
• Liaise with external parties regarding pension payment requests and investment policy questions.
• Assist with day‑to‑day administrative tasks and ad‑hoc projects as required.

Required profile

• Bachelor's degree.
• At least 1 year of administration experience (preferred).
• Strong communication skills in English and French.
• Excellent organisational, interpersonal and attention‑to‑detail abilities.
• Ability to work under pressure, multitask and adapt quickly.

Required skills

• Proficient use of Microsoft Office tools.