Manager Digital Channels, Product Development & Sales

About the role

The Manager Digital Channels, Product Development & Sales will support and drive the development, growth and commercial performance of digital channels and payment products across cards, ATMs, internet & mobile banking, wallets, QR, POP/Bank One Pay, and merchant acquiring.

Key responsibilities

• Support the design, launch, adoption, optimisation and enhancement of digital channels and payment products.
• Identify improvement opportunities to enhance customer experience, business performance and operational efficiency.
• Coordinate and deliver assigned projects within Cards & Payments, ensuring planning, execution and reporting.
• Collaborate with internal teams and external partners to meet timelines, budget and scope.
• Drive acquisition, activation, usage growth and merchant enablement across digital channels.
• Support initiatives to increase card issuance, wallet registrations, digital channel usage and merchant acquiring growth.
• Assist in defining pricing, MDR, interchange and business models for cards and e‑commerce acquiring.
• Prepare business cases, commercial proposals, product papers and performance reports.
• Work with marketing to implement campaigns that boost adoption, usage and customer engagement.
• Monitor product and channel performance, identify gaps and recommend actions.
• Prepare quality reports, dashboards and stakeholder updates.
• Manage relationships with digital support, card operations, IT, risk, finance, compliance and vendors.

Required profile

Required skills