Membership Officer

About the role

We are looking for a proactive Membership Officer to manage the full lifecycle of our members’ experience. You will act as the main point of contact from application through renewal, ensuring accuracy and a personal touch for our clients, brokers and agents.

Key responsibilities

• Assist in underwriting and servicing of client memberships.
• Process application forms and renew policies.
• Handle and follow up on queries from customers, brokers and agents.
• Maintain strict confidentiality of client, company and personnel information.
• Provide general administrative support as business needs evolve.

Required profile

• High School Certificate with English and French; a related diploma is a plus.
• Organised, proactive, result‑oriented and able to work under pressure.
• Strong interpersonal and communication skills in both English and French.
• Team player with a customer‑service mindset.

Required skills

• Proficient use of Microsoft Excel.
• Proficient use of Microsoft Word.

What we offer

• Inclusive and diverse workplace culture.
• Opportunities to grow, share ideas and be heard.
• Medical insurance and a pension plan.
• Active Welfare Committee supporting employees.