Merchant Sales & Payments Analyst

About the role

The Merchant Sales & Payments Analyst supports the Team Leader in expanding the merchant portfolio by identifying, onboarding and growing relationships with new merchants. The role drives sales, contributes to budget targets and ensures a high‑quality experience for internal and external stakeholders.

Key responsibilities

• Promote and present CIM payment solutions and related products to prospective merchants based on their business needs.
• Support the Team Leader in implementing sales strategies to achieve volume, revenue and profitability targets.
• Build and maintain professional relationships with new merchants to support sustainable growth.
• Identify and develop new business opportunities through cross‑selling initiatives with merchants and partners.
• Conduct basic profit and loss simulations to determine appropriate merchant commission structures.
• Engage merchants through new channels and go‑to‑market initiatives.
• Verify merchant documentation and ensure onboarding requirements are met in line with KYC and regulatory standards.
• Ensure compliance with internal policies, industry standards and regulatory requirements.
• Collaborate with team members and support a positive team environment.

Required profile

• A degree in Banking, Sales & Marketing or a related field.
• 3–4 years of experience in merchant acquiring, sales or business development.
• Experience in sales within the banking or fintech sector is an advantage.
• Proven ability to generate leads, close deals and manage a sales pipeline.
• Strong interpersonal, presentation and negotiation skills.
• Good understanding of payments and lending products.
• Knowledge of KYC, AML, compliance requirements and card association standards.

Required skills