Overnight Public Area Attendant

About the role

Four Seasons Mauritius is hiring a fixed-term overnight public area attendant. The role cleans and services the public areas of the hotel, including guest areas, offices and staff common areas, during the night shift.

Key responsibilities

• Clean and self-inspect public areas according to hotel standards, and stock and maintain the linen closet.
• Check, clean and restock all public area restrooms, lobby areas, the fitness room and the fitness centre, checking each washroom at least once per hour.
• Clean all glass doors and mirrors in public areas.
• Collect and sign for the work sheet and master key at the start of duty, and report any lost key immediately.
• Report malfunctioning equipment, any guest property found in public areas, suspicious persons or health and safety hazards to the supervisor, and hand guest property to the Housekeeping Office.
• Keep Maids Pantries tidy, stocked and closed when not in use, and report blankets, bedspreads and valances needing changing.
• Complete deep cleaning of public areas as allocated by the supervisor, and keep control lists accurate.
• Attend scheduled training, take part in briefings and meetings, and give feedback on operations, employees and guests.
• Handle guest and internal customer calls, coordinate with other departments and anticipate guest needs.
• Handle equipment safely, follow MSDS procedures, and report defects and accidents to management.
• Maintain a clean, orderly and safe work area, and assist colleagues during busy periods.

Required profile

• High degree of standards awareness, teamwork and genuine hospitality towards guests and colleagues.
• Adherence to the hotel's code of conduct and grooming and hygiene standards.
• Proficiency in the safe handling of equipment and machinery.