Project Management Officer

About the role

As a Project Management Officer, you will drive operational excellence by bridging cross‑functional operations and technical rollout execution. You will ensure that every project milestone, data reconciliation, and feature deployment meets our highest standards of precision, operational readiness, and strict SLA adherence across international markets.

Key responsibilities

• Track project rollout timelines across international markets, coordinate cross‑functional milestones, and proactively lead risk alerts, bottleneck identification, and operational escalations.
• Facilitate onboarding, system access configuration, initial user training sessions, structured Q&A follow‑ups, and operational support for local country teams.
• Perform headcount data audits between new and legacy systems, checking multi‑currency payroll invoices and billing data to identify and resolve discrepancies.
• Develop a deep technical understanding of platform feature sets to analyse workflows, document country‑specific operational gaps, and draft standard operating procedures (SOPs).
• Assertively engage, assist, and hold distributed local country teams accountable to ensure strict adherence to project deadlines across global time zones.

Required profile

• 3–5 years of professional experience as a Project Management Officer, PMO Analyst, or Business Operations Analyst within an international BPO, ICT, or technology consulting environment.
• Proven track record in holding cross‑functional international teams accountable and managing multi‑country project deliverables across different time zones.
• Strong business analysis skills with the ability to map operational workflows, document technical gap analyses, and draft SOPs.
• Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field (or equivalent practical experience).
• Fluent in English (written and spoken); proficiency in French or another regional language is a strong plus.

Required skills

• Google Workspace
• Advanced Excel (complex formulas, pivot tables, data matching)
• HRIS systems
• ERP ecosystems
• SQL
• Power BI

What we offer

• Full coverage of legally designated annual paid leave and all official local public holidays in your country of employment.
• Dedicated learning platform and corporate financial budgets for professional learning.
• Cash incentives for employee referrals.
• Private corporate health insurance unlocked after one year of service.