Quality Officer

About the role

MEDINE GROUP is looking for a Quality Officer for Earth and Ocean Ltd. The role ensures that products, processes and retail operations consistently meet quality standards, food safety requirements (where applicable), regulatory obligations and customer expectations. It covers audits, inspections, supplier evaluation, complaint investigation and training, working with Store Managers, Warehouse Teams, Purchasing and Suppliers.

Key responsibilities

• Conduct scheduled and surprise quality audits in stores and distribution facilities, verify compliance with SOPs and follow-up on corrective actions
• Inspect products on shelves, in storage and during receiving; coordinate recalls and withdrawals; plan and run laboratory testing programmes and review results
• Investigate customer complaints, carry out root cause analysis and track complaint trends
• Monitor hygiene and HACCP compliance, support HACCP reviews, verify monitoring and temperature records, and support regulatory inspections
• Train store and warehouse teams on quality and SOPs, develop training materials and prepare quarterly quality reports
• Record non-conformities, run root cause analysis, develop CAPA plans and monitor their effectiveness
• Monitor supplier quality, take part in supplier audits and work with Procurement to improve supplier performance
• Monitor calibration schedules for critical equipment, maintain traceability documentation and run mock recall exercises

Required profile

• Minimum 3 years' experience in Quality Assurance, Quality Control, Compliance or Retail Operations
• Diploma or Bachelor's degree in Quality Management, Food Science, Retail Management, Business Administration, Supply Chain Management or a related field
• Experience in supermarkets, hypermarkets, food retail, FMCG or distribution is preferred

Required skills

• Knowledge of quality management systems, auditing techniques and food safety standards
• Understanding of retail operations and inventory management
• Strong analytical and reporting skills
• Proficiency in Microsoft Excel, Word, PowerPoint and reporting tools