Rooms Controller

About the role

The Rooms Controller supports the Front Office Department Head in supervising daily front office operations at the Four Seasons resort in Mauritius. This hands‑on position ensures smooth guest arrivals, departures, and room allocations while maintaining high service standards.

Key responsibilities

• Monitor room status (OOS/OOO), assign show rooms, and communicate allocations to all relevant departments.
• Review daily arrivals and departures, block rooms for VIPs, and coordinate group rooming lists and special requests.
• Oversee the front desk email inbox, departure calls, and front‑desk chat to ensure timely responses.
• Conduct briefings, assign shifts, and inspect work areas in the absence of senior management.
• Handle cash, foreign currency exchange, and reconcile transactions at shift close.

Required profile

• Thorough knowledge of front office systems and ability to perform all front office duties.
• Strong attention to detail, excellent guest service orientation, and ability to work hands‑on during peak periods.
• Proactive communication with assistants, managers, and support departments.

Required skills

• Experience with Opera, Golden, Web Check‑in, HotSoS, and Key front‑office software.
• Cash handling and internal control procedures.
• Travel arrangement handling, including ticketing and itinerary changes.