Sales Administration Associate (Italian Bilingual)

About the role

Join goFLUENT as a Sales Administration Associate supporting the Italian market. You will ensure accurate invoicing, manage client registrations, and collaborate with internal teams to deliver language training solutions.

Key responsibilities

• Oversee registration and implementation of language training for clients' learners, coordinating with Customer Success, Registration, and Group Lessons teams.
• Manage changes during training periods, such as credit transfers and deadline extensions, acting as the primary contact for client and internal requests.
• Alert Customer Success or Account Executives about significant issues or client needs.
• Generate and share administrative reports and provide insights to boost learner engagement.
• Validate pre‑invoices bi‑weekly, send them to clients, and follow up on unpaid invoices via email and phone.

Required profile

• Proven experience in administrative services.
• Excellent proficiency in Italian (written and spoken) and fluency in English.
• Strong teamwork, communication, and analytical problem‑solving abilities.

Required skills

• Proficiency with Microsoft Office, especially Excel.
• Experience using GSuite, particularly Google Sheets.

What we offer

• Hybrid work model with one remote day per week after three months.
• Dynamic, startup‑like environment within a fast‑growing Swiss‑based company.
• Opportunities to learn from top executives and access a world‑class learning platform.
• Access to 20+ global offices, team‑building events, and a comprehensive onboarding program.