Sales Operations Analyst

About the role

Customs Support Group is seeking a driven Sales Operations Analyst to support its sales organisation with data‑driven insights, pipeline management and commercial analytics. You will work in a logistics environment, helping to improve CRM accuracy, sales performance measurement and target setting.

Key responsibilities

• Analyse pipeline performance, sales activities and commercial results.
• Manage and ensure data accuracy in the Salesforce CRM.
• Drive CRM data quality, ownership and discipline across sales teams.
• Build, monitor and report on sales KPIs and performance indicators.
• Support opportunity creation, tracking and conversion analysis.
• Measure sales activity effectiveness (calls, meetings, win rates, deal velocity).
• Prepare sales targets, forecasts and performance reports for management.
• Deliver analytics and dashboards using Excel and Power BI.
• Provide insights to support commercial decision‑making and improve sales accuracy.
• Participate in standardising sales and commercial processes and act as a business partner to sales, commercial and management teams.

Required profile

• Strong analytical mindset with commercial acumen.
• Understanding of end‑to‑end sales processes.
• Ability to translate data into actionable business recommendations.
• Detail‑oriented and proactive in driving data quality.

Required skills

• Excel
• Power BI
• Salesforce