Senior Client Services Administrator

About the role

The Senior Client Services Administrator will manage day‑to‑day administration for a diverse portfolio of corporate entities. The role requires strong client focus, excellent communication, and the ability to work under pressure while ensuring compliance with anti‑money‑laundering (AML) regulations and other statutory requirements.

Key responsibilities

• Organise and attend board and shareholder meetings, preparing accurate minutes.
• Conduct customer due diligence (CDD) in line with AML codes and maintain up‑to‑date CDD records.
• Coordinate internal, statutory, and investor deadlines with reporting lines.
• Mentor and train new administrators, providing balanced workloads and performance feedback.
• Oversee client billing, internal audits, accounts receivable, timesheet entry, and entity information maintenance.
• Distribute workload across the team and arrange coverage during absences.
• Communicate regulatory, policy, and procedural changes to the team.
• Ensure all activities comply with internal policies and local regulator expectations.
• Handle day‑to‑day client tasks, support audits and inspections, liaise with banks for account opening and transaction monitoring, and assist with new incorporations.
• Deliver services according to MSAs and KPI targets and undertake ad‑hoc projects as assigned.

Required profile

• Bachelor’s degree in a related field or ICSA qualification (partly qualified candidates considered).
• Minimum three years’ experience in the global business sector or a comparable role.
• Strong organisational abilities and a proven track record of meeting tight deadlines.
• High attention to detail and ability to work independently and collaboratively.

Required skills

• Knowledge of anti‑money‑laundering (AML) regulations and customer due diligence processes.
• Experience with corporate governance documentation (board minutes, shareholder meetings).
• Familiarity with billing, accounts receivable, and internal audit procedures.

What we offer

• Opportunity to work with a varied portfolio of corporate clients.
• Professional development through mentoring and training responsibilities.
• Collaborative environment focused on compliance excellence.