Support Transactional Services

About the role

AfrAsia Bank is looking for a Support Transactional Services candidate within its Centralized Services department, reporting to the Manager Transactional Services. The role contributes to the smooth running of day-to-day operational activities, ensuring tasks are completed accurately and within agreed turnaround times. It suits someone who pays attention to detail, is reliable and willing to learn, and works closely with team members and supervisors to maintain service quality and operational controls.

Key responsibilities

• Perform day-to-day operational tasks accurately, in line with approved procedures, controls and service standards.
• Complete assigned work within agreed turnaround times and escalate issues or exceptions promptly.
• Adhere to regulatory, compliance and internal control requirements.
• Maintain high data accuracy and input quality to prevent errors, operational losses or customer impact.
• Handle queries, investigations or customer-related issues professionally and in line with procedures.
• Apply new products, processes or system changes correctly after training and guidance.
• Contribute to team objectives through collaboration and reliability.
• Complete all mandatory training on time and suggest practical process improvements where appropriate.

Required profile

• Diploma or degree in Business, Finance, Accounting, Economics or a related discipline preferred; candidates without a formal degree but with relevant professional qualifications, certifications or operational experience will also be considered.
• Entry-level experience in operations, back-office processing, customer service or a regulated environment is an advantage but not essential.
• Good communication skills and strong attention to detail, with a reliable and organised approach.
• Ability to manage and prioritise own workload to meet deadlines and service expectations.

Required skills

• Basic understanding of operational processes, data accuracy and control discipline.
• Comfortable with standard office applications and operational systems, able to learn new ones through training and on-the-job experience.