Technical Support Engineer
Hikvision MEA · Moka
Job description
About the role
Hikvision is seeking a Technical Support Engineer to join its global ELV (Extra Low Voltage) team. You will work closely with sales and customers to design, implement, and support security and surveillance solutions across a range of projects.
Key responsibilities
- Collaborate with the sales team to understand customer requirements and translate them into technical solutions.
- Design system architecture, functional specifications, and integration plans for CCTV, access control, intercom, and related ELV systems.
- Provide product demonstrations, technical defenses, and on‑site support to ensure successful project delivery.
- Communicate with customers to resolve technical issues, answer product questions, and capture detailed requirements.
- Deliver training sessions and produce technical documentation for clients.
- Participate in quality control activities, report implementation issues, and suggest process improvements.
Required profile
- Bachelor’s degree in Engineering from a recognized university in Mauritius.
- Minimum 2 years experience as an ELV support engineer, familiar with CCTV, access control, intercom or similar systems.
- Security‑manufacturer certified training preferred; CCNA certification is a plus.
- Proven experience in project management, product selection, and solution design.
Required skills
- CCTV systems
- Access control systems
- Intercom systems
- ELV system integration
- CCNA networking knowledge
- Project management
- Solution design
Questions fréquentes
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Published 1 day ago
Expires 1 month from now
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Hikvision MEA
Moka
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