Trust and Safety Analyst (Remote)

About the role

The Trust and Safety Analyst protects platform integrity and user well‑being by identifying, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy, identifying gaps and proposing solutions.
• Collaborate with Product and Engineering to refine detection tools and reduce harmful content at scale.
• Analyze data to uncover new abuse vectors (spam, scams, coordinated inauthentic behavior) and proactively escalate them.
• Handle sensitive user escalations in a trauma‑informed manner and serve as primary contact for high‑priority cases, law‑enforcement requests, and legal inquiries.
• Provide regular insights to Policy, Product, and Legal teams, translating trends into actionable recommendations.

Required profile

• Minimum 3 years experience in Trust & Safety, Risk Operations, or Intelligence Analysis within tech/social media.
• Strong emotional intelligence and self‑care strategies for exposure to disturbing content.
• Fluent English with excellent written communication and ability to explain complex policy decisions.
• Proven ability to make high‑stakes decisions quickly, especially during crises or breaking‑news events.

Required skills

• Salesforce
• Jira
• Moderation dashboards
• AI/automation tools used in safety workflows
• Tableau or Looker for data visualization
• Basic SQL for pulling safety metrics