Assistant Manager, Front Office

About the role

The Assistant Manager, Front Office supports the Front Office Manager in delivering seamless guest experiences at One&Only Le Saint Géran. You will oversee daily front‑office operations, ensure smooth check‑in and check‑out processes, and coordinate with other departments to maintain the resort’s luxury standards.

Key responsibilities

• Assist in managing Reception, Concierge, Guest Relations, and Bell Services.
• Supervise, coach and motivate front‑office team members.
• Handle guest complaints, special requests and VIP arrivals promptly.
• Monitor room inventory, allocation and occupancy to optimise revenue.
• Ensure compliance with hotel policies, luxury hospitality standards and financial procedures.
• Conduct daily briefings and communicate operational updates.
• Coordinate with Housekeeping, Reservations, Engineering and other departments.
• Support staff scheduling, performance reviews and training plans.

Required profile

• Diploma or degree in Hospitality Management, Hotel Management or a related field.
• 4‑5 years of front‑office experience in a hotel, resort or luxury hospitality environment.
• At least 2 years in a supervisory or leadership role.
• Strong knowledge of front‑office operations, guest relations and hotel procedures.
• Excellent leadership, communication and interpersonal abilities.

Required skills

• Proficiency with Property Management Systems (e.g., Opera PMS).

What we offer

• Opportunity to work in a world‑class luxury resort on a private peninsula in the Indian Ocean.
• Dynamic team environment that values creativity, precision and warm hospitality.
• Professional development and career growth within a renowned international brand.