Associate Manager - Investor Services

About the role

IQ-EQ, a global investor services group with deep expertise in private markets, is looking for an Associate Manager in its Investor Services team in Port Louis. You will lead and develop a team while acting as a trusted partner to clients, investors and stakeholders, combining technical expertise with people leadership to deliver high-quality investor servicing solutions.

Key responsibilities

• Oversee day-to-day investor services operations, reviewing the work of Investor Services Officers so that all deliverables meet quality, compliance and regulatory requirements.
• Manage relationships with clients and investors, giving guidance on ongoing matters and resolving issues proactively before they become complaints.
• Monitor investor transactions, including subscriptions, redemptions, transfers, trade settlements and capital calls, ensuring accuracy and timely processing.
• Oversee FATCA/CRS reporting, AM/CFT reviews, CDD requirements, investor onboarding and compliance approvals for complex structures such as Omnibus Accounts, PEPs and REPs.
• Coach and develop team members, support performance reviews, drive process improvements and meet internal, client and Group reporting deadlines.

Required profile

• Degree, or fully qualified ACCA or ICSA, with a strong foundation in investor services, fund administration or financial services.
• Relevant experience, including exposure to investor servicing, transfer agency or fund administration.
• Strong understanding of FSC regulations relating to open-ended and closed-ended fund structures.
• People-focused leader who enjoys coaching and building a collaborative, high-performing team.
• Highly organised, client-focused and detail-oriented, with excellent English communication skills.

Required skills

• Working knowledge of Microgen
• Strong Microsoft Office skills

What we offer

• Remuneration based on market rates, proportional to qualifications, experience and skills.
• Pension scheme with generous employer contribution.
• 22 days paid annual leave, with enhanced maternity, paternity, shared parental and adoption leave.
• Flexible working arrangements available on a case-by-case basis.
• Training, tools and a development plan.