Client Relationship Executive

About the role

The Client Relationship Executive acts as the brand ambassador and single point of contact for clients post‑sale, overseeing the critical handover phase and ensuring a seamless transition from construction to ownership.

Key responsibilities

• Serve as the dedicated SPOC for clients, guiding them through the handover process and providing premium communication.
• Manage handover timelines, enforce SLAs, conduct unit inspections, and deliver final handover documentation.
• Coordinate internally with Projects, Finance, Legal and other teams to align delivery with client expectations.
• Handle post‑handover queries, triage issues, and ensure timely resolution within agreed SLAs.
• Collect client feedback, track handover metrics, and contribute to continuous improvement and future sales.

Required profile

• High emotional intelligence and empathy with strong client‑relationship skills.
• Proven conflict‑resolution ability and keen eye for detail.
• Excellent verbal and written communication in English and French.
• Organised, assertive and able to manage multiple handovers simultaneously.

Required skills

• Experience with CRM systems such as Salesforce or HubSpot.
• Familiarity with defect‑management or snagging software (e.g., SnagR, PlanRadar, Procore).