Customer Service Center (CSC) Intern

About the role

The CSC Intern will support VEML customers by acting as a single point of contact for a wide range of business inquiries. This 6‑month internship provides hands‑on experience in customer service, order processing, and back‑office operations within a fast‑paced call‑center environment.

Key responsibilities

• Receive, log, and resolve customer requests via phone, live chat, email, or fax.
• Route inquiries to the appropriate Most Appropriate Service Provider (MASP) and ensure timely follow‑up.
• Process orders, credit and account queries, delivery issues, complaints, and technical product questions.
• Invoice customers for fuel, LPG, lubricants and related products.
• Create and update customer master data in the ERP system.
• Prepare credit risk assessment templates and support reconciliation tasks.
• Assist with bulk LPG scheduling and act as a backup for order confirmation.

Required profile

• Degree holder, preferably in Communication, Management, IT or a related field.
• Fluent in English and French.
• Strong personality with a customer‑focused attitude.
• Willingness to work odd hours and public holidays when needed.

Required skills

• Proficiency with IT tools and social‑media applications.
• Experience using an ERP system for master data governance.

What we offer

• Practical experience in a multi‑channel customer service environment.
• Exposure to fuel, LPG, and lubricant business processes.
• Opportunity to develop professional communication and problem‑solving skills.