Customer Support Specialist I

About the role

Dayforce is seeking a Customer Support Specialist I to join its global contact centre. You will be the first point of contact for customers, handling inquiries and issues across phone and email while representing the company’s commitment to excellent service.

Key responsibilities

• Provide exceptional customer service through phone and email, addressing inquiries, concerns, and issues.
• Accurately assess and resolve problems, ensuring timely solutions and customer satisfaction.
• Maintain deep product knowledge and communicate relevant information clearly.
• Follow company policies, procedures, and compliance standards in all interactions.
• Document all customer interactions, transactions, comments, and complaints in the CRM system.
• Offer feedback to improve service processes and product offerings.
• Collaborate with team members, leadership, and other departments to deliver a seamless experience.
• Manage customer cases, track progress, and ensure timely follow‑up.

Required profile

• Strong verbal and written communication skills in English and French.
• Customer‑focused mindset with a genuine commitment to service excellence.
• Effective problem‑solving abilities and patience when handling challenging situations.
• Ability to multitask while maintaining accuracy and attention to detail.
• Proficiency with computer systems and comfort navigating software tools.

Required skills

• Experience using customer relationship management (CRM) software.

What we offer

• Opportunity to work for a leading global HCM company.
• Collaborative team environment with continuous learning.
• Potential for career growth within the organization.