Customer Support Technical Specialist II

About the role

Dayforce is seeking a Customer Support Technical Specialist II to join its fast‑paced call centre. You will handle inbound calls and emails, assisting customers with complex payroll questions and providing guidance on the Dayforce Powerpay HCM platform.

Key responsibilities

• Answer high‑volume customer calls and emails across multiple queues.
• Build rapport with customers, greet them professionally, and ensure clear communication of resolutions.
• Use decision‑support software to address service inquiries and document actions accurately.
• Provide ongoing education to customers about product features and best practices.
• Escalate and resolve difficult situations while maintaining empathy and patience.

Required profile

• Minimum 2 years of customer service experience, preferably in a call‑centre environment.
• Strong oral and written communication skills in English; French is a plus.
• Ability to work flexible hours, including night shifts and weekends, and to observe Mauritius holidays.
• Analytical mindset with good time‑management and problem‑solving abilities.

Required skills

• Proficiency with Microsoft Word
• Proficiency with Microsoft Excel
• Proficiency with Microsoft PowerPoint
• Proficiency with Microsoft Outlook

What we offer

• Inclusive diversity and inclusion programs.
• Well‑being initiatives through Live Well, Work Well.
• Recognition, competitive pay, perks and rewards.
• Volunteer days and charitable activities via Ceridian Cares.
• Career‑growth opportunities through internal and external programs.