Customer Verification Administrator

About the role

As a Customer Verification Administrator you will research and publish open‑source intelligence (OSINT) to build a comprehensive view of each customer’s background. Your work supports the Safer Gambling, Affordability and Anti‑Money‑Laundering risk assessments carried out by the Customer Verification team.

Key responsibilities

• Research and publish detailed OSINT information and third‑party reports for the Customer Verification Team Lead and Analysts.
• Ensure OSINT data is accurate, thorough and delivered in a timely manner.
• Support Safer Gambling, affordability and AML assessments by analysing customer backgrounds.
• Identify customers who may present problem‑gambling, affordability or money‑laundering risks.
• Liaise with team leads, analysts and cross‑functional stakeholders on high‑value or high‑risk cases.
• Review and process reinstatement requests, escalating any identified risks.

Required profile

• Strong analytical mindset with attention to detail.
• Good understanding of Safer Gambling, affordability and AML principles.
• Ability to work collaboratively with internal teams and external partners.
• Excellent written communication skills for clear reporting.

Required skills

• Open Source Intelligence (OSINT) research
• Use of third‑party data platforms