Engineer I, IT Service Desk

About the role

Checkout.com is seeking an Engineer I for its IT Service Desk to provide world‑class technical support to employees worldwide. You will be the first point of contact for hardware, software and application issues, ensuring smooth daily operations.

Key responsibilities

• Deliver first‑line support for hardware, software and business‑critical applications.
• Lead live incident responses, manage escalations and restore services quickly.
• Collaborate with internal and external stakeholders to resolve technical problems.
• Perform system administration tasks and maintain ticketing records.
• Generate reports and monitor performance against Service Level Agreements.

Required profile

• Degree in IT, Computer Science or Engineering (preferred); fresh graduates considered.
• 2–3 years of experience in system, network or security environments is an advantage.
• Strong problem‑solving attitude and ability to work under pressure.
• Excellent communication skills for explaining technical concepts to all levels.
• Self‑motivated, adaptable and eager to contribute in a fast‑moving fintech environment.

Required skills

• Hardware troubleshooting (PC, laptop, peripherals).
• Software support for Windows and macOS operating systems.
• Active Directory and VPN configuration.
• Office 365 administration.
• Experience with ticketing tools (e.g., ServiceNow or similar).
• Basic network and security knowledge.