Front Office Assistant – Flic en Flac, Mauritius

About the role

We are looking for a friendly and professional Front Office Assistant to join our team at Aanari Hotel & Spa in Flic en Flac, Mauritius. This full‑time, on‑site position is the first point of contact for our guests, ensuring a smooth and memorable stay from arrival to departure.

Key responsibilities

• Welcome and assist guests with a warm, professional demeanor.
• Handle check‑ins and check‑outs efficiently.
• Manage reservations, room allocations, and guest inquiries.
• Address guest requests and resolve complaints promptly.
• Coordinate with housekeeping and other hotel departments.
• Answer phone calls and respond to emails.
• Process payments and maintain accurate transaction records.

Required profile

• Strong communication and interpersonal skills.
• Well‑presented and professional appearance.
• Ability to stay calm and organized in a fast‑paced environment.
• Good problem‑solving abilities and attention to detail.
• Proficiency with basic computer systems.

Required skills

• Computer literacy

What we offer

• Opportunity to work in a culturally diverse hotel environment.
• Professional development within the hospitality sector.
• Collaborative team atmosphere.