Head of Digital Transformation & Innovation

About the role

BrandActiv, an IBL Group company active in fast-moving consumer goods across Mauritius, Madagascar, Seychelles, Reunion and Kenya, has turned its IT department into a Digital Transformation & Innovation (DTI) unit. It is looking for a hands-on Head of DTI to lead the team, run reliable and secure operations today while building the digital and AI capabilities that will shape the FMCG business tomorrow.

Key responsibilities

• Oversee day-to-day DTI operations (infrastructure, network, ERP and business applications, end-user support) and ensure high availability and agreed service levels.
• Manage the DTI budget, vendors, outsourced partners and maintenance contracts.
• Embed and improve IT service management processes in line with ITIL.
• Shape the digital and AI roadmap with senior management and lead its implementation across the business.
• Partner with Sales, Supply Chain, Finance and others to find automation, data analytics and AI opportunities, build business cases and take projects from pilot to adoption.
• Define and enforce cybersecurity policies, controls and awareness programmes, and lead risk assessments, incident response, backup and business continuity planning.
• Ensure compliance with the Data Protection Act 2017 and set guidelines for the secure use of AI.
• Lead, coach and develop the DTI team, and act as a change champion.

Required profile

• Degree in IT, Computer Science, Engineering or a related field; a Master's degree is an advantage.
• Minimum 8 years' IT experience, including at least 3 years leading a team.
• Proven track record of delivering digital transformation, ERP or automation projects.
• Experience in FMCG, distribution or retail is highly desirable.
• Strategic thinker, change leader and excellent leadership, communication and negotiation skills.

Required skills

• Solid knowledge of cybersecurity (e.g. ISO 27001, NIST), cloud (Microsoft 365 / Azure) and data / AI tools.
• Dynamics 365 / Netsuite experience and ITIL, PMP/PRINCE2, CISM or CISSP certification are an advantage.